Important Notice
Before completing your reservation, we kindly ask that you take a moment to review the following Terms and Conditions.

By making a booking with CosmoVista Tours (formerly Cranberry Tours), you are entering into a legally binding agreement. This agreement applies to you and any fellow travelers you are booking on behalf of. Your reservation confirms that you accept these Terms and Conditions and agree to follow them in full.
Acknowledgement of terms
This applies to all travelers.
Whether you book online yourself or someone makes a reservation on your behalf, you agree to the Terms and Conditions outlined here. If the traveler is under 18 years of age, a parent or legal guardian must also agree to these terms.

By proceeding with your booking, you confirm that you’ve read, understood, and accepted these Terms and Conditions—and that you’ll comply with them throughout your travel experience.

Payment & Cancellation Terms

CosmoVista Tours accepts payments using Visa, Mastercard, and debit cards. All online transactions are securely processed through Stripe, a trusted and accredited payment platform with an A+ Better Business Bureau rating.

When you pay online, the charge will appear as Cranberry Tours Canada on your credit card or bank statement.

By submitting payment through our website, you confirm your agreement with our full Terms and Conditions—even if you haven’t signed a physical form. By authorizing payment with your card, you also acknowledge and accept the following:

1. All information you provide (including card details) must be accurate and complete.
2. You confirm that you’re authorized to use the credit or debit card for this transaction.
3. CosmoVista Tours reserves the right to cancel your booking if payment is declined or if there’s any suspicion of unauthorized card use.
4. Fraudulent, deceptive, or dishonest activity is strictly prohibited.
5. You agree to follow all applicable laws and are responsible for any costs resulting from a violation of these terms.
6. Your credit card provider may have rules, limits, or identity checks you must comply with. CosmoVista Tours may also request verification documents if needed.
   

Declined Credit Cards

If your card is declined, we’ll make every effort to notify you using the contact information provided. However, your reservation will be canceled unless payment is successfully processed. Subject to availability, a new booking may be required.

Booking & Final Payment

A deposit of 15% per person is due at the time of booking. This deposit is refundable, minus a $15 cancellation fee per traveler.
Final payment is due 45 days prior to departure. Once paid, the full amount is non-refundable.
We strongly recommend purchasing comprehensive travel insurance.

Pricing

All prices are in Canadian dollars and include applicable taxes unless otherwise noted. Rates are based on availability at the time of booking and may change without notice.

Exclusions

Tour prices do not include personal expenses such as:

• Room service, beverages, phone calls, laundry
• Special dietary requests
• Any meals not specifically listed in the tour itinerary

Gratuities

Tipping is optional but always appreciated. Gratuities are not included in the tour price and can be offered to tour directors, drivers, guides, and waitstaff at your discretion.

Refunds for Unused Services

No refunds will be issued for any unused portions of the tour—whether due to personal choice, illness, or unforeseen circumstances.

Itinerary Changes & Tour Conditions

We aim to deliver the experience as described. However, itineraries may change before or during the tour to enhance comfort, safety, or enjoyment.

• If changes result in added costs (e.g., upgraded attraction), guests are responsible for the difference.
• If changes reduce costs, the savings will be refunded.
• No refunds are issued for changes during the tour or for missed services.

CosmoVista Tours reserves the right to decline or remove any guest whose behavior negatively affects the group. No refund will be issued, and return travel will be at the passenger’s expense.

Date Changes

A $150 fee per person applies for any date changes.
Date changes are not permitted:

• Within 30 days of departure for tours to Montreal, Quebec City, and Ottawa
• Within 45 days of departure for all other tours
  

Pre-Purchased Attraction Tickets

CosmoVista Tours is not responsible for independently purchased tickets in the event of a tour cancellation.

Accessibility & Assistance Policy

We strive to make our tours inclusive and comfortable for all guests.

Tour Directors’ Role:
They facilitate the overall tour but cannot provide personal care or physical assistance.

Personalized Support:
Guests requiring mobility, medical, or personal care must travel with a companion who can provide the necessary help.

Accessibility Planning:
Please inform us in advance of any accessibility needs so we can guide you on the suitability of a tour.

Safety First:
For everyone’s safety, our staff are not permitted to physically lift, carry, or transfer guests.

Policies & Conduct

CosmoVista Tours has a zero-tolerance policy toward any disruptive, disrespectful, or unsafe behavior. Guests engaging in such conduct may be removed from the tour without refund and will be responsible for their own return travel costs.

Travel Insurance

At CosmoVista Tours, your safety and peace of mind are important to us. While our tour packages do not include travel insurance, we strongly recommend that all travelers purchase comprehensive travel insurance before departure.

Unexpected events—such as illness, injury, or travel disruptions—can occur. CosmoVista Tours is not liable for accidents, medical expenses, trip interruptions, or cancellations that may arise during your travels.

Although we do not sell insurance directly, we encourage guests to explore coverage options through reputable third-party providers. At a minimum, we suggest choosing a policy that includes:

• Trip cancellation and interruption coverage
• Emergency medical assistance and hospitalization
• Repatriation (return to your home province or country)

It is your responsibility to ensure that your selected insurance policy meets your specific needs. Be sure to disclose any pre-existing medical conditions to your insurance provider to avoid gaps in coverage. For questions or assistance, we recommend contacting your provider directly.

Terms and Conditions of Liability

Third-Party Suppliers

CosmoVista Tours partners with trusted third-party providers to deliver services such as transportation, accommodations, cruises, meals, and guided experiences. While we carefully select our partners, we are not responsible for the acts, omissions, or negligence of these independent suppliers or their staff, representatives, or agents.

Limitations of Liability – CosmoVista Tours

CosmoVista Tours is not liable for any losses, injuries, damages, delays, or additional costs arising from events or actions beyond our control. This includes, but is not limited to:

• Service disruptions or issues caused by airlines, transportation companies, hotels, restaurants, or other service providers.
• Behavior or actions of fellow passengers.
• Personal events such as illness, emergencies, or theft.
• Force majeure events, such as natural disasters, strikes, or political unrest.
• Issues stemming from your travel insurance provider or lack thereof.
• Changes in government policies, weather conditions, border regulations, or equipment failures.
• A traveler’s failure to secure proper documentation (e.g., passports, visas) or comply with travel regulations.
• A traveler’s failure to follow provided instructions or tour guidelines.
• Mechanical issues, missed connections, or substitutions of hotels, vehicles, or routes.
• Emotional discomfort or dissatisfaction arising from unforeseen changes or circumstances.

While we aim to provide exceptional experiences, we cannot guarantee uninterrupted enjoyment or prevent unexpected disruptions.

Itinerary Adjustments and Tour Participation

All itineraries are subject to change without prior notice. We reserve the right to modify the tour schedule before or during the trip to improve safety, comfort, or quality.

• If itinerary changes result in additional costs, travelers are responsible for the difference.
• If itinerary changes reduce costs, refunds will be issued for the difference.
• CosmoVista Tours reserves the right to refuse or remove a guest from the tour, without refund, if their behavior negatively affects the group’s safety or enjoyment.

Cancellation by CosmoVista Tours

If we must cancel a tour before departure, all payments made will be fully refunded. We are not responsible for additional costs such as independently booked airfare or travel insurance.

Waiver of Liability & Assumption of Risk

By submitting a booking—whether for yourself or on behalf of others—you acknowledge that participation in a tour may involve certain risks, including but not limited to personal injury, illness, property loss, or in rare cases, death. You voluntarily accept these risks and agree to take full responsibility for any resulting losses, costs, or damages that may occur during your participation in the tour.

By confirming your booking, you also agree to release and hold harmless CosmoVista Tours, including its directors, officers, employees, agents, and representatives, from any and all claims, demands, liabilities, damages, or losses that may arise during or as a result of your tour experience—regardless of whether the booking was made by you directly or on your behalf.

Indemnity

All travelers—and for minors, their parents or guardians—agree to indemnify and defend CosmoVista Tours and its representatives from any costs, claims, or liabilities arising from their participation in the tour, including those related to injuries, damages, or loss of life.

Reporting of Incidents

If you experience an issue, injury, or concern during the tour, we encourage you to contact us immediately so we can help.
Please call 1-416-648-9929 during your tour or as soon as possible afterward. Timely reporting helps us provide assistance and resolve concerns effectively.

Travel Documentation & Entry Requirements

It is the responsibility of each traveler to ensure they have all required documentation for travel, including:

• A valid passport (with sufficient expiry buffer)
• Any required visas or affidavits
• Proof of vaccinations or medical testing, if applicable

Even with the correct documents, border entry may be denied at the discretion of local authorities. Please be aware that travel conditions and living standards at your destination may differ from those in Canada.

Privacy Policy

At CosmoVista Tours, we value your trust and take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with us through our website, by phone, or via email.

Our Commitment to Your Privacy:

• Purpose & Consent
  We will always explain why we’re collecting your personal information and obtain your consent before doing so.
• Limited Collection
  We only collect information that is relevant and necessary to process your booking, provide service, or communicate with you effectively.
• Security & Confidentiality
  Your personal information is kept confidential and secure. We never share it outside of CosmoVista Tours or our trusted business partners—except where required by law or with your explicit permission.
• Access & Accuracy
  You have the right to access your personal information and request corrections to keep it accurate and up to date.
  

Personal Information

CosmoVista Tours is committed to protecting your privacy. We use and share your personal information only for the purpose for which it was collected—such as booking your travel, handling special requests, or fulfilling legal requirements.

This may include sharing necessary details (e.g., dietary needs, mobility assistance, passport information, hotel addresses) with service providers directly involved in your travel arrangements, or with government agencies such as customs and immigration, if required by law.

Your personal data is retained only as long as necessary to meet those purposes.

If you have questions about how your information is used, please call us at 1-416-648-9929. We’re happy to assist you.

Booking Confirmation

After we receive your reservation and payment, you will receive confirmation documents and travel vouchers by email, or by postal mail upon request.

Baggage Policy

Each traveler is allowed:

• One suitcase (standard size for coach travel)
• One small carry-on

While we take care in handling your belongings, CosmoVista Tours is not responsible for lost or damaged luggage or personal items. Your baggage remains your responsibility at all times.

Children on Tours

Children must be at least 5 years old to join a tour. For safety and comfort, all children must be accompanied by a responsible adult.

Travelers with Special Needs

Travelers who require assistance with mobility, meals, boarding, or other personal tasks must be accompanied by a qualified companion. Our staff and drivers are unable to provide one-on-one care.

Please note:

• Our coaches are not equipped with wheelchair lifts or ramps. Guests must be able to climb 3–4 steps to board.
• Let us know your needs at the time of booking, and we’ll do our best to accommodate.
• We are not responsible if a supplier cannot meet specific accessibility requests.
  

Travel Etiquette

To ensure a positive group experience, CosmoVista Tours enforces a zero-tolerance policy for disrespectful, disruptive, or aggressive behavior.

Passengers who violate this policy may be removed from the tour without refund and will be responsible for arranging and covering their own return travel.

Seat Assignment

Seats on the coach are assigned in advance by CosmoVista Tours to ensure a smooth and comfortable travel experience for all guests. While we do our best to accommodate special seating requests, specific seat locations cannot be guaranteed.

If you have a medical or mobility-related seating need, please inform us at the time of booking so we can make appropriate arrangements whenever possible.

Smoking Policy

Smoking and vaping are strictly prohibited on the coach and in hotel rooms. All travelers are expected to follow each hotel’s non-smoking rules.

Hotel Substitutions

If a booked hotel becomes unavailable, we will provide a comparable alternative in the same category. This does not apply to significant changes due to force majeure or major itinerary modifications as outlined in the Responsibility section.

Governing Law

These Terms and Conditions are governed by the laws of the Province of Ontario, Canada.
By agreeing to these terms, you consent to the exclusive jurisdiction of Ontario courts in the event of a legal dispute.

Agreement to Terms and Conditions

By completing a reservation with CosmoVista Tours, you confirm that:

• You have read, understood, and agree to these Terms and Conditions.
• You are at least 18 years of age.
• You accept these terms on behalf of all travelers listed in the booking.
• You authorize CosmoVista Tours to charge your credit card for the agreed payment amount.

If you have any questions or need clarification, we're here to help.
Please contact us at 1-888-964-2293 or email us at cosmovistatours@gmail.com