🧭 Who Enjoys Our Tours Most?

CosmoVista tours are perfect for travellers who:

✅ Enjoy exploring at a relaxed pace

✅ Appreciate small details and authentic experiences

✅ Can comfortably walk for 20–30 minutes at a time

✅ Enjoy guided sightseeing and cultural experiences

✅ Are comfortable navigating occasional stairs and uneven historic streets

♿ Accessibility Information

To ensure that all guests enjoy a comfortable and safe experience, our tours are designed for independent and active travellers.

At this time, our tours are not suitable for guests who require:

• Wheelchairs

• Walkers

• Scooters

• Continuous personal assistance

Guests should be able to:

✅ Walk independently for 20–30 minutes at a time
✅ Navigate occasional stairs and uneven surfaces
✅ Board and exit the coach without assistance
✅ Manage personal needs independently

🛡️Travel Insurance

We strongly recommend purchasing travel insurance to protect your investment and provide peace of mind while travelling.

Travel insurance may help cover:

✅ Trip cancellations and interruptions
✅ Travel delays and unexpected changes
✅ Emergency medical expenses
✅ Unexpected situations both within and outside your home province

Please note that travel insurance is not included in the tour price, and guests are responsible for arranging their own coverage prior to departure.

💚 A small investment in travel insurance can provide valuable protection and peace of mind should unforeseen circumstances arise.

📞 Need assistance choosing travel insurance? Contact us and we'll be happy to point you toward suitable coverage options.

🤝 Guest Conduct & Respect

At CosmoVista Tours, we strive to create a welcoming, safe, and enjoyable environment for all guests.

We ask everyone to treat fellow travellers, guides, drivers, hotel staff, and local communities with courtesy and respect throughout the journey.

To ensure a positive experience for everyone, we maintain a zero-tolerance policy for:

• Disruptive or abusive behaviour
• Harassment, discrimination, or threatening conduct.
• Excessive intoxication or unsafe actions
• Behaviour that significantly impacts the enjoyment or safety of other guests

Guests engaging in such behaviour may be removed from the tour without refund and will be responsible for any additional transportation, accommodation, or related expenses.

💚 Our goal is simple: to create memorable journeys in an atmosphere of kindness, respect, and consideration for everyone on board.
🌎 Travel is best enjoyed when we share the journey with kindness and respect.

🧳 Luggage Name Tags

To help hotels and our team identify your luggage quickly, we kindly ask that you attach a luggage tag to each suitcase if you would like hotel staff to handle your bags.

Your luggage tag should include:

✅ Full Name
✅ Mobile Phone Number
✅ Tour Name
(Example: Old Québec & Fall Countryside – CosmoVista Tours)



✨ Helpful Tip: Add a colourful ribbon, luggage strap, or distinctive tag to make your suitcase easier to recognize.

📌 One checked suitcase and one small personal item per guest are recommended unless otherwise specified on your tour itinerary.

💼 Travelling as a couple? Please attach separate name tags to each suitcase, even if the luggage belongs to the same reservation.

🎒 Keep These Items With You on the Coach

• Medications
• Travel documents and identification
• Valuables and electronics
• Money and personal essentials

📍 Important Reminder

Our tours operate on a schedule to maximize your sightseeing time. Unfortunately, we are unable to delay departures for late arrivals.

Please verify your pickup location and departure time before your tour begins. Final departure information will be provided prior to travel.

💊 Health & Personal Items

✅ Daily medications and personal essentials.

🎒 Optional Comfort Items

• Travel pillow
• Snacks for the coach
• Reusable water bottle
• Sunglasses and sunscreen
• Small day bag or backpack for daily excursions

✨ Tip: Pack light and bring only what you can comfortably carry during hotel check-ins and short walks.

📦 Luggage Policy

To ensure a comfortable journey and sufficient luggage space for everyone, each guest may bring:

🧳 Checked Luggage

✅ One medium-sized suitcase per person
(Stored securely in the coach luggage compartment.)

🎒 Carry-On Bag

✅ One small carry-on bag, purse, or backpack
(To keep with you on the coach.)

💡 Please Note

• Pack only what you can comfortably manage yourself.
• Keep medications, valuables, travel documents, and electronics in your carry-on bag.
• Oversized luggage, extra suitcases, and large coolers may not be accommodated due to limited storage space.

✨ Travel Tip: A medium suitcase (approximately 24–26 inches) is usually ideal for our multi-day tours.

⏰ Timing & Etiquette  

To ensure an enjoyable experience for everyone, we kindly ask all guests to observe the following guidelines:

✅ Please arrive on time.
Our tours operate on a carefully planned schedule and we are unable to delay departures for late arrivals.

🚻 Comfort stops are included.
Regular washroom and refreshment breaks are scheduled throughout the journey.



🤫 Respect quiet hours.
During early morning departures and late evening drives, please keep conversations and mobile device volume to a minimum.

🚌 Be considerate of fellow travellers.
Please keep aisles clear, use headphones for personal entertainment, and help us maintain a pleasant atmosphere on board.

✨ A little courtesy goes a long way and helps create a wonderful experience for everyone.

🧾 Daily Schedule Reminders

To help you relax and enjoy your journey, we'll keep you informed every step of the way.

🌙 Evening Briefings
Your Tour Manager will review the following day's schedule each evening, including departure times, meeting points, and special instructions.

🍽️ Optional Activities & Meals
Any optional excursions, meal arrangements, or schedule updates will always be clearly communicated in advance.
✨ Our goal is simple: you should never have to wonder what's happening next. Just relax and enjoy the experience.

🪑 On the Bus

Sit back, relax, and enjoy the journey.

💺 Reserved Seating
Seats are assigned prior to departure. Your seat number will be provided before the tour begins or can be confirmed with your Tour Manager.

🚻 Comfort Stops
Our full-size coaches include an onboard washroom, and regular comfort stops are scheduled approximately every 2–2.5 hours.

🎧 Make Yourself Comfortable
You are welcome to bring:
• Snacks and beverages
• Books or reading materials
• Headphones and personal devices
• A travel pillow or light blanket for longer journeys

✨ The journey is part of the experience—take in the scenery, relax, and enjoy the ride.

📱Stay Connected

Staying connected helps ensure a smooth and worry-free travel experience.

🔋 Keep Your Phone Charged
Please ensure your mobile phone is fully charged each day, especially before departures and excursions.

📶 Wi-Fi & Mobile Service
Most hotels offer complimentary Wi-Fi. If your tour travels outside Canada, please check with your mobile provider regarding roaming charges.



☎️ Emergency Contact Information
For your peace of mind, emergency contact details and important tour information will be provided before departure so you'll always know how to reach us if needed.

📩 Tour Updates
Important announcements and reminders may be shared by email before your trip, so please monitor your inbox and check your spam folder if necessary.

✨ A charged phone and reliable communication help make your journey even more enjoyable and stress-free.