What to Know Before Your
Guided Tour
π§ Who Our Tours Are Designed For
CosmoVista Tours are designed for active adults who enjoy exploring at a relaxed yet steady pace. Our itineraries often include walking tours, stairs, uneven surfaces, and periods of standing—especially in historic districts where elevators, ramps, or smooth pathways may not always be available.
For this reason, our tours are not suitable for guests with significant mobility limitations or those who require mobility aids, including walkers, scooters, or wheelchairs.
To participate comfortably, guests should be able to:
- Walk at a moderate pace for 20–30 minutes at a time
- Navigate stairs and uneven surfaces without assistance
- Board and exit the coach independently
- Manage personal needs without assistance from our team or fellow guests
Some itineraries welcome children ages 5 and older, as indicated on the individual tour page.
π‘οΈTravel Insurance
To safeguard your tour investment, please consider purchasing travel insurance that covers cancellations, delays, and medical emergencies — both in-province and out-of-province.
Clients are responsible for arranging their own coverage.
ο»Ώ
π€ Guest Conduct & Respect
We want everyone to feel safe, comfortable, and respected throughout the tour. CosmoVista Tours has a zero-tolerance policy for disruptive, disrespectful, or unsafe behavior. Guests engaging in such conduct may be removed from the tour without refund and will be responsible for their own return travel costs.
ο»Ώ
𧳠Luggage Name Tags
If you would like the hotel to handle your luggage, we kindly ask that you attach a name tag to each piece (one per guest). Your tag should include:
- Your full name
- Phone number
- Tour name: (e.g., Quebec City Tour with CosmoVista Tours)
β¨ Tip: Add a colorful ribbon or a unique luggage strap to make your bag stand out even more.
β±οΈ Morning Departures
- Arrive at your pickup spot at least 15 minutes early
- Be ready in the hotel lobby at the designated time for daily departures
- Keep essential items with you on the bus (valuables, medications, documents)
𧳠What to Pack
- Government-issued photo ID – for hotel check-in and border crossings (if applicable)
- Comfortable walking shoes – many destinations have cobblestone streets or gentle hills
- Layered clothing – weather can change quickly, especially in spring and fall
- Light jacket or umbrella – for unexpected rain
- Medications & personal essentials – don’t forget daily medications
- Optional: Travel pillow, snacks, reusable water bottle
π¦ Luggage Policy
Each passenger may bring:
- 1 medium-sized suitcase (stored under the bus)
- 1 small carry-on or backpack for the coach
ο»Ώ
Timing & Etiquette β°
- The tour departs on time — we cannot delay for late arrivals.
- Washroom and comfort stops are planned throughout the route.
- Kindly respect quiet time during early morning or late evening drives.
ο»Ώ
π§Ύ Daily Schedule Reminders
- Your tour manager will review the next day’s schedule each evening
- Optional excursions and meals are always announced clearly
- Printed itineraries are available onboard if you misplace yours
πͺ On the Bus
- Seats are pre-assigned (see your email or ask the tour director)
- All coaches include a washroom and comfort stops every 2 hours
- You may bring snacks, reading material, and headphones
π±Stay Connected
- Ensure your phone is fully charged each day
- Free hotel Wi-Fi is usually available — roaming fees may apply outside Canada
- For your peace of mind, emergency contact details will be shared a few days before the tour so you’ll always know how to reach us if needed.
What to Know Before Your
Guided Tour
π§ Who Our Tours Are Designed For
CosmoVista Tours are designed for active adults who are comfortable exploring at a relaxed but steady pace. Our itineraries include walking tours, stairs, and periods of standing or moving through historic districts where elevators, ramps, or smooth pathways may not always be available.
Because of this, our tours are not suitable for travelers with mobility challenges or those who require mobility aids such as walkers, scooters, or wheelchairs.
To participate comfortably, guests should be able to:
- Walk at a moderate pace for 20–30 minutes at a time
- Navigate stairs or uneven surfaces without assistance
- Board and exit the coach independently
- Manage personal needs without support from our team or fellow guests
Select itineraries welcome children 5 years and older, where indicated on the tour page.
If you have questions about whether a tour is the right fit, we’re happy to help you choose the best experience.
π‘οΈTravel Insurance
To safeguard your tour investment, please consider purchasing travel insurance that covers cancellations, delays, and medical emergencies — both in-province and out-of-province.
Clients are responsible for arranging their own coverage.
𧳠Luggage Name Tags
If you would like the hotel to handle your luggage, we kindly ask that you attach a name tag to each piece (one per guest). Your tag should include:
- Your full name
- Phone number
- Tour name: (e.g., Quebec City Tour with CosmoVista Tours)
β¨ Tip: Add a colorful ribbon or a unique luggage strap to make your bag stand out even more.
π€ Guest Conduct & Respect
We want everyone to feel safe, comfortable, and respected throughout the tour. CosmoVista Tours has a zero-tolerance policy for disruptive, disrespectful, or unsafe behavior. Guests engaging in such conduct may be removed from the tour without refund and will be responsible for their own return travel costs.
ο»Ώ
β±οΈ Morning Departures
- Arrive at your pickup spot at least 15 minutes early
- Be ready in the hotel lobby at the designated time for daily departures
- Keep essential items with you on the bus (valuables, medications, documents)
𧳠What to Pack
- Government-issued photo ID – for hotel check-in and border crossings (if applicable)
- Comfortable walking shoes – many destinations have cobblestone streets or gentle hills
- Layered clothing – weather can change quickly, especially in spring and fall
- Light jacket or umbrella – for unexpected rain
- Medications & personal essentials – don’t forget daily medications
- Optional: Travel pillow, snacks, reusable water bottle
π¦ Luggage Policy
Each passenger may bring:
- 1 medium-sized suitcase
- 1 small carry-on or backpack
β° Timing & Etiquette
- The tour departs on time — we cannot delay for late arrivals
- Washroom and comfort stops are planned throughout the route
- Kindly respect quiet time during early morning or late evening drives
π§Ύ Daily Schedule Reminders
- Your tour manager will review the next day’s schedule each evening
- Optional excursions and meals are always announced clearly
- Printed itineraries are available onboard if you misplace yours
πͺ On the Bus
- Seats are pre-assigned (see your email or ask the tour director)
- All coaches include a washroom and comfort stops every 2 hours
- You may bring snacks, reading material, and headphones
π± Stay Connected
- Ensure your phone is fully charged each day
- Free hotel Wi-Fi is usually available — roaming fees may apply outside Canada
- For your peace of mind, emergency contact details will be shared a few days before the tour so you’ll always know how to reach us if needed.
π Still Have Questions?
We’re here to make your travel experience seamless and stress-free.
π Visit our FAQ page for answers.
From deluxe accommodations and curated itineraries to seating preferences and cancellation policies—our FAQ section has everything you need to feel confident before you travel.