Privacy Policy
Last updated: August 14, 2026
CosmoVista Tours is operated by 2844294 Ontario Ltd. We respect your privacy and are committed to managing personal information responsibly and in accordance with applicable Canadian privacy laws.
This policy explains what personal information we collect, why we collect it, how it may be used or disclosed and the choices available to you.
Information We Collect
Depending on how you interact with us, we may collect:
- Your name, address, telephone number and email address;
- Date of birth or age information where required by a supplier;
- Names and contact information of other travellers included in your booking;
- Pickup location, room type, dietary requests and other travel preferences;
- Accessibility-related needs or accommodation requests that you choose to provide;
- Passport, citizenship or travel-document information where necessary for a particular service;
- Emergency-contact information;
- Booking, payment and transaction information;
- Correspondence, customer-service requests, reviews and survey responses;
- Website activity, device information, IP address, cookies and analytics data; and
- Marketing preferences and communication history.
Please provide only the information reasonably required for your booking or request.
How We Collect Information
We may collect personal information when you:
- Visit or use our website;
- Request information or submit an inquiry;
- Make or modify a booking;
- Communicate with us by telephone, email, text message, WhatsApp or social media;
- Subscribe to marketing communications;
- Participate in a survey, promotion or contest; or
- Travel on one of our tours.
We may also receive information from a person who books on your behalf, a travel companion, a travel agent, a payment processor or another supplier involved in your booking.
The person making a group or shared booking is responsible for obtaining permission before providing another traveller’s personal information to us.
How We Use Personal Information
We may use personal information to:
- Respond to inquiries and provide requested information;
- Create, process and manage bookings;
- Collect and verify payments;
- Arrange transportation, accommodation, meals, attractions and other tour services;
- Communicate confirmations, invoices, itinerary updates and pre-departure information;
- Address dietary, accessibility or other service requests;
- Provide customer service and respond to incidents or complaints;
- Meet legal, regulatory, accounting, insurance and recordkeeping obligations;
- Prevent fraud, misuse and security incidents;
- Improve our tours, website, communications and customer experience;
- Measure website and advertising performance; and
- Send promotional communications where we have consent or are otherwise permitted by law.
We will not use personal information for a materially different purpose without obtaining additional consent unless permitted or required by law.
Consent and Your Choices
By providing personal information, you consent to its collection, use and disclosure for the purposes explained at the time of collection and in this policy.
You may withdraw consent, subject to legal, contractual and operational restrictions. Withdrawing consent may prevent us from completing a booking or providing certain services.
Marketing consent may be withdrawn at any time by using the unsubscribe link in an email or contacting us. You may still receive essential booking and service communications.
Payments
Payments may be processed by third-party booking and payment providers. These providers collect and process payment-card information under their own privacy and security practices.
CosmoVista Tours may receive transaction details such as the payment amount, date, payment status and limited card information, but does not need to receive or retain your complete payment-card number.
When We Share Information
We disclose personal information only as reasonably necessary to operate our business, provide your travel services or meet legal obligations.
Recipients may include:
- Hotels and accommodation providers;
- Coach, airline, cruise and other transportation companies;
- Local guides, attractions, restaurants and activity providers;
- Booking, payment, accounting and customer-management platforms;
- Email, messaging and communication providers;
- Website hosting, analytics, security and advertising providers;
- Insurers, professional advisers and regulatory authorities; and
- Government, border, law-enforcement or emergency authorities where required or permitted by law.
Suppliers receive only the information reasonably necessary to provide their portion of the service.
We do not sell personal information.
Service Providers and Processing Outside Canada
Some service providers and travel suppliers may store or process personal information outside Canada, including in the United States or the destination where a tour operates.
Information processed in another jurisdiction may be accessible to courts, law-enforcement agencies or government authorities under that jurisdiction’s laws.
CosmoVista Tours remains responsible for personal information under its control and uses reasonable measures to require service providers to protect it appropriately.
Website Analytics, Cookies and Advertising
Our website and marketing systems may use cookies, pixels and similar technologies to:
- Make the website function properly;
- Remember preferences;
- Understand how visitors use the website;
- Measure advertising and campaign performance;
- Detect security issues; and
- Present relevant advertising.
These technologies may be provided by third-party analytics and advertising services. You can limit or block cookies through your browser settings and any cookie controls available on our website. Disabling certain cookies may affect website functionality.
Information About Children
Our services are not directed to children booking independently. Personal information about a minor should be provided only by, or with the consent of, a parent or legal guardian.
We collect only the information reasonably necessary to manage the minor’s participation in an eligible tour.
Retention and Disposal
We retain personal information only for as long as reasonably necessary to:
- Complete the purposes for which it was collected;
- Provide customer service;
- Maintain required business and travel records;
- Resolve disputes; and
- Meet legal, tax, insurance and regulatory obligations.
When information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it.
Security
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information.
These measures may include access restrictions, password controls, secure service providers, staff confidentiality practices and secure disposal procedures.
No method of electronic transmission or storage is completely secure. If a privacy breach creates a real risk of significant harm, we will investigate, document and report it as required by applicable law.
Accessing or Correcting Your Information
You may request:
- Confirmation of whether we hold personal information about you;
- Access to that information;
- Information about how it has been used or disclosed; or
- Correction of inaccurate or incomplete information.
We may need to verify your identity before responding. Access may be limited where permitted or required by law, including where disclosure would reveal another person’s personal information.
Privacy Questions and Complaints
Questions, access requests, correction requests or privacy complaints may be directed to:
Privacy Officer
CosmoVista Tours / 2844294 Ontario Ltd.
Email:
admin@cosmovistatours.com
Telephone:
1-416-648-9929
We will review and respond to privacy concerns within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, technology or legal obligations.
The revised version will be posted on our website with an updated effective date. Material changes will be communicated where appropriate.