Privacy Policy
Effective Date: April 20, 2025.
CosmoVista Tours (“we,” “us,” or “our”) is committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.
By using our services, website, or providing your personal information to us, you agree to the terms of this Privacy Policy.
1. What Personal Information We Collect
We may collect the following types of personal information, depending on your interaction with us:
- Full name, address, email address, and phone number
- Date of birth and emergency contact details
- Payment information (e.g., credit card number, billing address)
- Passport details or travel documentation (as required for booking)
- Medical, dietary, mobility, or accessibility requirements (if voluntarily disclosed)
- Travel preferences and past bookings
- IP address or browser data when visiting our website
We collect this information directly from you, through forms, phone calls, emails, or our website.
2. How We Use Your Personal Information
We use your personal information for purposes such as:
- Processing reservations and payments
- Confirming bookings and issuing travel documents
- Coordinating travel logistics with third-party suppliers (e.g., hotels, transportation providers, tour guides)
- Responding to inquiries or customer service requests
- Communicating important tour updates or promotional offers (with consent)
- Fulfilling legal or regulatory obligations
- Improving our services and website functionality
3. Consent
We collect, use, and disclose your personal information only with your knowledge and consent, except where required or permitted by law. Consent may be express (e.g., verbal, written, electronic) or implied (e.g., when you provide information for a booking).
You may withdraw your consent at any time by contacting us; however, doing so may affect our ability to provide services to you.
4. Disclosure to Third Parties
We may share your personal information with:
- Trusted service providers involved in your travel arrangements (e.g., airlines, hotels, tour guides)
- Stripe (for secure online payments)
- Government or border authorities when required by law
- Email marketing platforms (e.g., Constant Contact), only with consent
- Legal or regulatory bodies, if required for compliance
We do not sell or rent your personal information to any third parties.
5. Storage and Retention
Your personal information is stored securely in Canada or in trusted third-party systems (e.g., payment processors, email platforms). We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law (e.g., tax and audit obligations).
6. Safeguarding Your Information
We take the protection of your personal data seriously. We implement reasonable physical, electronic, and organizational safeguards to prevent unauthorized access, disclosure, or misuse. These include:
- Secure payment gateways
- Password-protected systems
- Limited employee access to sensitive data
- Encrypted communications and secure data storage
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8. Your Choices and Marketing Preferences
You may opt out of receiving promotional emails or newsletters at any time by using the unsubscribe link provided in our messages or by contacting us directly.
Note: We may still send essential communications related to your travel bookings.
9. Use of Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Improve website functionality and user experience
- Understand website traffic patterns
- Customize marketing based on browsing behavior
You can manage cookie preferences through your browser settings.
10. Third-Party Links
Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of those third-party websites. We encourage you to review their privacy policies separately.
11. Children's Privacy
We do not knowingly collect personal information from children under the age of 13 without verifiable parental or guardian consent.
12. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices, laws, or technology. The revised version will be posted on our website with the effective date.
We encourage you to review this policy periodically to stay informed.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Privacy Officer
CosmoVista Tours
Toll-Free: 1-888-964-2293
Email: cosmovistatours@gmail.com